Privacy Policy

Last reviewed: July 2026

At Knead to Chill Glasgow, your privacy is important. This Privacy Policy explains what personal information is collected, how it is used, and your rights regarding your data.

Data Controller

Knead to Chill Glasgow is the data controller responsible for the personal information collected through this website and during the provision of treatments.

Contact

If you have any questions about this Privacy Policy or how your personal information is handled, or if you wish to exercise your rights under UK data protection law, please use the enquiries form on this website.

What information I collect

Depending on how you interact with the business, I may collect:

Name
Email address
Telephone number
Date of birth (where relevant)
Medical and health information relevant to your treatment
Appointment history
Payment information (processed securely by third-party payment providers)
Any information you provide through the enquiries form or by email.

Why I collect and use your information

I collect and use your personal information only where I have a lawful basis to do so. Depending on the circumstances, this is to provide the services you have requested, to comply with legal, insurance and professional obligations, or to respond to your enquiries.

I use your information to:

Book and manage appointments.
Provide treatments safely.
Complete consultation and treatment records.
Contact you about your appointments.
Process payments.
Meet legal, insurance and professional obligations.
Respond to enquiries.

I only collect information that is necessary to provide my services.

Health information

Information about your health is collected to ensure treatments are safe and appropriate.

This information is treated as confidential and is only used for providing your treatment unless I am legally required to disclose it.

How your information is stored

Your personal information is stored securely using appropriate physical and electronic security measures.

Client consultation records are retained securely for 7 years in accordance with insurance requirements. After this period, records are securely destroyed.

Third-party services

I use trusted third-party service providers to help operate my business, including appointment booking, payment processing and website services. These providers process personal information only where necessary to provide their services and in accordance with their own privacy policies.

Sharing your information

I do not sell your personal information.

Your information will only be shared where necessary to:

Provide my services.
Process payments.
Comply with legal, insurance and professional obligations.
Work with trusted third-party service providers.

I only share the personal information that is necessary for these purposes.

Marketing

I will only send marketing emails if you have chosen to receive them.

You can unsubscribe at any time.

Your rights

Under UK data protection law, you have the right to:

Access your personal information.
Request corrections to inaccurate information.
Request deletion of your information where appropriate.
Restrict or object to certain processing.
Withdraw consent where processing is based on consent.
Lodge a complaint with the Information Commissioner’s Office (ICO).

If you have any concerns about how your personal information is being handled, please contact me in the first instance so I can try to resolve the matter. You also have the right to make a complaint to the Information Commissioner’s Office (ICO) at any time if you believe your personal information has not been handled in accordance with data protection law.

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Changes to this Privacy Policy

This Privacy Policy may be updated from time to time. Any changes will be published on this page with the revised review date above.